Terms of purchase

General terms and conditions of purchase for Sthål AB

1. General

  1. These general terms and conditions apply between Sthål AB (reg. no. 556870-4463) and you who place an order from us via https://www.sthal.se/. Detailed contact details and other information about Sthål AB can be found on the Website. The Terms and Conditions only apply to you as a consumer who places an order and thereby purchases a product from us via the Website.
  2. In addition to the Terms and Conditions, Sthål AB's privacy policy also applies https://www.sthal.se/page/poli... in this policy you can read about how we process your personal data when you shop with us.
  3. If you are a private individual, you must be over 16 years old and not under guardianship. If you are under 16 years of age, the consent of your legal guardian is required to order from us.
  4. We may change these Terms at any time, but the changes you agreed to at the time of your purchase will always apply to that purchase. Any changes will be reflected in the latest version of the Terms published on the Website. Changes will take effect from the time you have accepted the Terms, i.e. when you make a new purchase.

2. Contract and order

  1. In order to make a purchase via the Website, you must accept the Terms.
  2. After receiving your order, Sthål AB will send you an order confirmation by e-mail as soon as possible, confirming the order. A purchase agreement is only concluded when Sthål AB has confirmed the order in writing and you have received the order confirmation by e-mail.
  3. We reserve the right to refuse an order, for example if you have provided incorrect information or the order cannot be fulfilled due to final sale.
  4. Please note that we never backorder products that are temporarily out of stock. Such products must be re-ordered at another time.

3. Product information etc.

  1. We reserve the right for final sales of products and any image or typographical errors on the Website, in advertisements or other marketing material and product descriptions. Sthål AB has the right to correct any such errors, to change or update the information on the Website and to continuously make product changes and improvements to the Website.
  2. Images on the Website depicting products, in advertisements and other marketing material are to be considered solely as illustrations and not as a specification of the product's characteristics, functions, origin or any guarantee. Sthål AB is not responsible for information on the Website that comes from a third party.
  3. The content of the Website is protected by copyright. Product names and logos may also be protected by trademark law or under marketing law. This means that trademarks, company names, product names, images and graphics, design, layout and information about products, services and other content may not be copied or used without the prior written consent of Sthål AB.

4. Prices and payment

  1. When ordering, the prices stated on the Website at the time of ordering apply, unless otherwise expressly agreed or unless circumstances clearly indicate otherwise. All prices are quoted in Swedish kronor (SEK) and include applicable VAT. Prices do not include any payment and shipping fees, which are stated separately. For purchases over 995: - we have free shipping, for other purchases there is a shipping fee of 79: -. The total price for the order is shown before you complete the order and in the order confirmation.
  2. Sthål AB endeavors to ensure that the Website contains accurate information as far as possible. However, we reserve the right that the Website may contain typographical errors and incorrect prices and we are not bound by prices that you realized or should have realized were incorrect. If an incorrect price has been quoted for a product ordered, we will notify you and await possible approval of the corrected price before the order is considered accepted.
  3. You can pay for your purchase using the payment options and according to the separate payment terms set out on the Website. We reserve the right not to always offer all payment methods or to change the payment method if the one you have chosen does not work at the time of purchase for any reason.
  4. Borrowing costs money!
    If you are unable to repay your debt on time, you risk a payment default. This can make it difficult to rent accommodation, take out subscriptions and get new loans.For support, contact the budget and debt advice service in your municipality. Contact details are available at www.konsumentverket.se

5. Promotions, discount codes and other offers

  1. Sthål AB may from time to time conduct promotions, discount codes and other offers for various products ("Offers"). For products covered by such Offers, the preferential price or conditions apply during the limited period specified in connection with the relevant Offer or while stocks last. Otherwise, these Terms apply.
  2. Offers cannot be combined with other discounts unless expressly stated otherwise. In the event of termination or withdrawal of the Offer, these Terms and Conditions shall apply in full to the products previously covered by the Offer.

6. Abandoned shopping trolley

  1. If you have added items to your cart without placing an order, we will send you a reminder list by email of the products you have added to your cart, provided that you:
    • are a customer and have not objected to marketing from us, or
    • you have otherwise consented to receive marketing from us.
  2. You can unsubscribe from marketing at any time by clicking "unsubscribe" in the email you receive.
  3. You can recreate the shopping cart at any time with all the products you have put in the shopping cart. If you don't want to recreate the cart, you don't need to take any action. The price and availability of the products are based on the prices and availability at the time you placed the products in the cart. We therefore reserve the right to change prices in connection with various Offers and for final sales.

7. Delivery

  1. Cost of shipping is added with 79: -, free shipping over 995: - whenordering unless otherwise expressly stated in connection with your order. More information about the delivery options we offer can be found on the Website. Please note that there may be restrictions on the various options.
  2. Delivery time may vary depending on the option you choose. The expected delivery time is shown on the Website and will be displayed to you during the ordering process.
  3. Unless otherwise agreed, delivery will take place no later than 30 days after Sthål AB has confirmed the order in writing through the order confirmation. Please note that delivery times are approximate and that deviations from these may occur. If your order is delayed, you will be notified of this.
  4. Before delivery takes place, you will receive a notification indicating where and when your order should be collected or received. You are responsible for ensuring that you receive or redeem your order during the time indicated in the notification. Packages are primarily collected in person with valid identification and order number. For unredeemed orders, we are entitled to charge a fee of SEK 150 for our handling cost of the order and for the return shipping to us.

8. Right of withdrawal for individuals

  1. When purchasing products from the Website, you have the right to cancel your order within 14 days without giving any reason, except as set out below. If you wish to exercise your right of withdrawal, you must notify us within 14 days of receiving the ordered product (the "Withdrawal Period").
  2. When you make your purchase via the Website, you have the right to open the packaging and examine the product to the extent necessary to assess whether you are satisfied with it. If and to the extent that the product is handled to a greater extent than is necessary to determine its characteristics or function, Sthål AB is entitled to make a deduction for depreciation in the amount to be refunded to you by Sthål AB. The amount of the deduction corresponds to the depreciation of the product compared to the original value of the product.
  3. By accepting the Terms, you agree that the right of withdrawal does not apply to digital content delivered by means other than on a physical medium.
  4. When you order a product for which the right of withdrawal does not apply, you will be clearly informed of this. If a product has been sealed, you cannot break the seal to exercise your right of withdrawal. The right to cancel therefore ends when you break the seal. Sealing also refers to technical seals (e.g. serial numbers).
  5. If you wish to exercise your right of withdrawal, you must send a clear message to Sthål AB before the withdrawal period has expired. For smooth handling, the message should contain your name, address, order number, order date, e-mail address and which products you regret if the order contains several products. The notification can be sent via our complaints and returns form, https://www.sthal.se/page/rekl...
  6. Products must be returned to us without undue delay and in any event no later than 14 days after the day on which you notify us of your decision to withdraw from the contract. The withdrawal period shall be deemed to have been observed if you return the goods before the expiry of this 14-day period. When returning products covered by the right of withdrawal, you will be charged the cost of return shipping (SEK 79) and will be responsible for the condition of the returned product from the time you receive the product until we receive it. We therefore recommend that the product is sent in its original packaging and well packaged with a traceable shipment.
  7. If you cancel your purchase, we will refund the value of the goods. The refund will be made without undue delay and in any case no later than 14 days from the day we were informed of your decision to cancel your purchase. Refunds will be made via the payment method you chose when placing the order unless we have explicitly agreed otherwise. In any case, the refund will not cost you anything. We may delay the refund until we have received the goods back from you or until you have sent us proof that you have returned the goods, whichever is the earliest.

9. open purchase

In addition to the statutory right of withdrawal, Sthål AB offers all customers open purchase for 14 days and the right of exchange. Returns should be made to Sthål AB and handled in the manner stated in point 7 above.

10. complaints

When ordering via the Website, you always have the right to complain about your product https://www.sthal.se/page/rekl... within three years from the day you received the product. If you wish to claim a fault in the product, you must contact Sthål AB as soon as possible after the fault was discovered. For the complaint to be valid, it must always be made within a reasonable time after you noticed or should have noticed the defect. A complaint made within two months of the discovery of the fault is always considered to be made within a reasonable time. All complaints should be sent to Sthål AB, c/o Best transport, Ågatan 5, 212 25 Malmö.

  1. We recommend that you examine the products when you receive them and report any damage to the packaging directly to the carrier or delivery point and note the damage on the shipping documents.
  2. You can complain about a faulty product by returning it to us at the address indicated on the Website. You are responsible for the condition of the returned product from the time you receive the product until Sthål AB receives it. We therefore recommend that the product is sent in its original packaging and well packaged with traceable shipment. Sthål AB does not redeem any products returned against cash on delivery or cash on delivery.
  3. Once Sthål AB has received the claimed product and established that the claim is valid, we will compensate you according to applicable law. This means that the fault will be rectified or that we will replace the faulty product with a new one. If this is not possible or if Sthål AB otherwise deems it more cost-effective, Sthål AB may instead make a refund of the amount you paid for your order including the return cost. Please note that Sthål AB has the right to refuse a complaint if it turns out that the product is not defective according to applicable law and that Sthål AB in such case will not refund any expenses for return shipping.

 

11. Applicable law and disputes

  1. If you have any questions regarding complaints, your right of withdrawal or other issues related to your order, please contact our customer service https://www.sthal.se/customer-...

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  1. If you are a consumer, you can also contact the General Complaints Board (ARN) via arn.se or by post to Box 174, 101 23 Stockholm. In the event of a dispute, Sthål AB follows ARN's recommendations. As a consumer, you also have the opportunity to complain via the EU's online platform for dispute resolution, which you can reach via http://ec.europa.eu/consumers/....
  2. Disputes between companies are settled by the general courts.

These Terms shall be interpreted and applied in accordance with Swedish law.  

Publication date: 2018-05-24


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